Insights metrics

Here is a breakdown of all the metrics and categories for the feedback collected via the "Insights" general satisfaction surveys.

For each customer types (Tenants or Landlords), there are 3 categories and 3 metrics within each category.

Tenants

Property manager relationship

  • Collaboration
  • Communication
  • Trust

Physical property

  • Maintenance
  • Value proposition
  • Wellness

Property management organisation

  • Brand
  • Customer experience
  • Loyalty

Landlords

Property manager relationship

  • Collaboration
  • Communication
  • Trust

Service delivery

  • Financial performance
  • Property presentation
  • Tenancy management

Property management organisation

  • Brand
  • Customer experience
  • Loyalty

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