Timeline and surveys types

Timeline of clients journeys

Here is the simplified timeline of the customers' journeys (both landlords and tenants) and their matching surveys.

Types of triggers for the satisfaction surveys

• The “General Satisfaction” surveys

In grey on the above timeline, they are recurring annually or biannually.

• The “Milestones” surveys

In blue on the above timeline, they are based on critical events happening during your client's journey.

💡 Tip: See here for more details about the available survey settings.